Meet the Team

Owner Robert Bagnall loves riding bikes: has since he was a kid and his bicycle was his first taste of freedom to get out of a small New Hampshire town.  He founded Maverick Bikes & Cafe to share that love with everyone he can, seeking to make a life on two wheels safer, easier, and more fun for us all. He is in the shop most Saturdays when he is not out riding one of his many road bikes.

Shop Manager Dawn Graham started her career in the bicycle industry with the original owners of Bicycle Outfitters Craig and John Dubois in 1989. The Dubois ran a tight ship and Graham learned the ropes from expert industry insiders. Now with Maverick Bikes & Cafe, Graham is a walking encyclopedia of industry knowledge and is the heart and soul of day-to-day operations. She can do it all from wrenching, building, buying, selling and advisor on all disciplines of cycling. As a rider she has excelled in the dirt. Racing mountain bikes is where it all began but cyclocross was to be her calling in bicycle racing as the Sportif Championship winner. Graham can be found most days in the back keeping the books tight and the shelves full.

Susan Hefler first found bikes as a kid delivering newspapers on a 3-speed Schwinn Paramount “it was orange.” She has always believed that cycling was the best means of transportation and adventure seeking. This led to competitive racing at the University of Virginia while getting 2 graduate degrees in Synthetic Chemistry (1987) and Exercise Physiology (1994). Next came bicycle racing at National and International level; racing road, MTB, and track. The combination of academics and first hand experience naturally led to a coaching and mentorship career and she started HPC Performance coaching in 2003. She works with all levels/age of cyclists, triathletes, runners and has put (10) Under-19 juniors on the podium at USAC Nationals. Indoor cycle training and outdoor cycling camps is a large part of her coaching program for the last 17-years. Besides the bike, Susan is an avid animal lover and dog rescuer.

Pierre Pelletier a native from Colorado started bicycle racing to train for alpine ski racing. During that process he discovered that he had a knack in endurance sports. Cross-country running, cross country ski racing, then many years of bike racing. Eventually with that talent he made his way onto a domestic professional cycling team and raced professionally for a few years. He studied TherapeuticBodywork and medically- based Massage Therapy and earned a bachelor of science in Utah in 1997. That same year he accepted a position with USA Cycling as a massage therapist for the U.S. National Team. He traveled the world and worked with some future big-hitters in cycling. He learned that most athletes and especially their coaches possess only a vague understanding of the connection between the athlete and the athlete’s equipment. Pelletier saw a need to bridge that gap. Pelletier has worked for over 20 years as a bicycle fit specialist; most recently certified in 2014 as a Cycling Analysis Professional through the International School of Cycling Optimization (ISCO) in Scottsdale, Arizona. He not only spending days at Hefler Performance Coaching Studio he also works in sports and injury remediation with Restore PT and Wellness in Ashburn, Virginia.

Jack Mount, a retired sales VP for RR Donnelley and is our lead sales associate. Jack’s knowledge of bicycles from kids bikes to top level road race machines is unmatched and his kind heart and light touch with kids brings him a large following. Jack is a lifelong cyclist and is our best employee when it comes to top flight customer care. Jack has been with us for 8 years and loves road cycling and gravel riding.

Lisa Campbell, years ago, realized she had to get off the couch. In 2005, she started cycling by herself and then joined the shops Tuesday night rides, and found out group rides are a lot of fun. Lisa started leading rides for Potomac Pedalers Touring Club in Northern Virginia and DC for a few years. After retiring as a librarian, she started leading shop rides for the shop in 2016, and in the fall of 2018 started running the shop in Brambleton. In March 2018, Lisa was certified as a bicycle safety instructor with League of American Bicyclist through a grant awarded to Northern Virginia Region Commission. She has taught safety classes for Loudoun County Commuter Services and Loudoun County Libraries. Lisa continues to lead rides for Revolutions by Maverick and plans monthly safety classes in the shop.

Justin Hanger began his career as a bicycle mechanic at Bicycle Outfitters in the spring of 2009. Justin has a deep knowledge of servicing all bicycles from the top of the line race bikes to the Wal-Mart special and everything in between. He has also developed a reputation for helping retrofit special needs riders and has completed dozens of projects. His light touch in customer care have brought him a diverse following. Justin can be found in the service pit next to his trusty stand on the days he is not out pounding in the miles on his mountain or gravel bikes.

Molly Klemm graduated from Tuscarora High School in 2019 and is now studying Costume Technology at UNC School of the Arts. Check out her impressive website and work at

Molly’s passions lie in the arts, but she is also an enthusiastic mountain biker. We are so happy to have her joining Maverick Bicycles because our clients will benefit from her the dedication to fostering our community of cyclists in Loudoun.

Doug Graham is a USAC MotorRef official, he has covered professional cycling as a journalist, and as a young guy he raced bicycles and motorcycles. Graham a retired photojournalist is a founding member of America’s Routes group that came together to save the historic roads of Western Loudoun. Graham’s role with Maverick Bikes & Cafe is a mixed bag of tricks from part-time sales, to PR, website design, photographer, social media and special events coordinator, bike builder, janitor, sous chef, wannabe bike packer.

Thomas Klein started at with us in the summer of 2019 and has been rehired because he was such a valued employee. Thomas knows our product line and understand our services. He is one our most valued part time employees. Customer service is his strong suit and his willingness to do any task. Thomas graduated from Tuscarora High School and is now attending Virginia Tech, dual majoring in Aerospace Engineering and Physics. Thomas also made the cut to ride for VT’s road cycling team.

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